Refund policy

Every My Medal Moment stand is crafted to order, so we do not offer returns or refunds for change of mind. Please check your design and delivery address before you order.

Personalised stands: we add your name and finish time exactly as you type them, so please check the spelling and the time carefully. A mistake in the details you entered is not a fault and cannot be returned or refunded, but if you spot one, email us straight away and we will fix it as long as production has not started. If an order arrives without the details we need, we will email you to confirm them before we start on it. If we make a mistake in your personalisation, we will remake your stand at no cost.

 

Faulty, damaged or not as described: under Australian Consumer Law you are entitled to a replacement or refund if your stand arrives damaged, has a manufacturing fault, or is not what you ordered. Email contact@mymedalmoment.com within 7 days of delivery with your order number and a photo. We will make and send a replacement at no cost, or refund you in full if you prefer. If we need the item back, we cover the return postage.

 

Cancellations: if your order has not yet gone into production, email us and we will cancel it and refund you in full. Once production has started the order cannot be cancelled.

 

Refunds go back to the original payment method and usually appear within 5 to 10 business days.

 

Questions: contact@mymedalmoment.com